Why does EarthLight Emporium use Glass Containers:
We made an Intentional choice to use glass containers, despite their higher cost, because they offer an eco-friendly storage solution that helps maintain the integrity of your skincare products. Our products are stored in durable, non-toxic glass, which effectively prevents any potential contamination from plastic, ensuring the freshness and potency of our Artisanal and Organic creams, serums, and oils. Additionally, glass containers are reusable, making them a sustainable option for those committed to environmentally responsible beauty practices.
How much is Shipping?
We offer Free Shipping for Purchases over $50 and Offer Flat Rate Shipping of $7 for Orders Under $50.
Do you offer promo codes?
Yes we do! Please check your email after you make a purchase with us for a 10% off coupon code!
When will my order arrive?
We ship out within 1-2 business days. Orders typically arrive within 3-7 business days after shipment, depending on your location. You can track your order using the tracking number sent to your email once your order has shipped.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.
Why is my order taking longer than expected?
Delays can happen due to high demand, weather conditions, or carrier issues. Please check the tracking number for the most up-to-date information or contact us if you’re concerned.
I haven’t received my order yet, what should I do?
If your order is past the expected delivery date, please check the tracking information for updates. If there are no updates, please contact our customer service team for assistance.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, we cannot guarantee changes to your order.
Do you offer international shipping?
We currently only ship within the U.S.
How can I contact customer support?
You can reach our customer support team by emailing us at Hello@EarthLightEmporium.Com Our team is available Monday to Friday 9AM-5PM.